Refund Policy

1.1 Cancellation Anytime

You can cancel your Pro subscription at any time, without penalty or requirement to provide a reason. Cancellation is available through:

• Account settings → Subscription section
• Email request to [email protected]
• Cancellation portal provided by Dodo Payments

1.2 Effective Date of Cancellation

Your subscription will be cancelled at the end of the current billing cycle:

• Monthly plans: Cancelled at the end of the current month
• Annual plans: Cancelled at the end of the current year

You will continue to have access to Pro features until the end of the billing cycle. After that, your account will revert to a free (Guest Mode) account.

1.3 Data After Cancellation

Upon cancellation of your subscription:

• Your account and saved projects will remain accessible in free mode
• Pro-exclusive features will no longer be available
• Usage limits will revert to free tier limits
• We will not delete your account or data unless you request it

2.1 No Automatic Refunds

Refunds are processed at the sole discretion of Eloya Technologies. We do not offer automatic or mandatory refunds simply because you change your mind or are unsatisfied with the service.

2.2 Refund Eligibility

Refunds may be considered in the following limited circumstances:

2.3 No Refunds For

Refunds are NOT provided for:

• Change of mind or dissatisfaction with service features
• Accidental purchases or clicking "Subscribe" by mistake
• Features not matching personal expectations (other than fundamental non-functionality)
• Cancelled subscriptions during the billing period (you retain access through period end)
• Violations of our Terms of Service
• Chargebacks filed against us (see Section 3 below)

2.4 Refund Request Process

To request a refund:

1. Email [email protected] with the subject "Refund Request"
2. Include your account email, order date, and detailed reason for the request
3. We will review your request within 5-7 business days
4. If approved, the refund will be issued to your original payment method within 7-10 business days

2.5 Refund Timeline

If a refund is approved:

• Refunds are issued to your original payment method (credit/debit card)
• Processing may take 5-10 business days depending on your bank
• Some payment processors may require additional verification

3.1 Chargeback Policy

If you file a chargeback with your bank or payment processor regarding a Tamil Creator charge:

• Your account will be suspended immediately
• You will not be eligible for refunds through our normal process
• We may take legal action to recover chargeback fees and damages

Important: Chargebacks should only be used as a last resort when you have attempted to resolve the issue with us directly. Please contact support before filing a chargeback.

3.2 Dispute Resolution

If you have a dispute regarding a charge:

1. Contact us at [email protected] within 30 days of the charge
2. Provide your account email and detailed description of the dispute
3. We will investigate and respond within 7 business days
4. If we cannot resolve it to your satisfaction, you may pursue other remedies

4.1 Recurring Billing

Pro subscriptions are billed on a recurring basis:

• Monthly subscriptions are billed on the same day each month
• Annual subscriptions are billed on the same date each year
• Billing occurs 24 hours before your subscription renews

4.2 Billing Issues

If your payment fails:

• We will attempt to retry the payment 3 times over 5 days
• You will receive email notifications of failed payments
• If payment continues to fail, your subscription will be cancelled
• Update your payment method in account settings to prevent cancellation

4.3 Payment Processor

All payments are processed securely through Dodo Payments. We do not store your credit card information. For payment-related inquiries, refer to Dodo Payments' terms and policies.